Shipping policy

Last updated: March 8, 2026

At Pisces Racing, we are committed to delivering your order safely and efficiently. We ship to France, the European Union (EU), the mainland United States, and most international destinations.

Please review the following information regarding production, shipping, and delivery conditions before placing your order.

Order Processing Time

All Pisces Racing wheels are made to order based on the specifications selected by the customer.

Production time is typically 2–4 weeks before shipment.

Once production is completed, your order will be carefully inspected, packaged, and prepared for dispatch.

Please note that production times may vary depending on order volume and customization requirements.

Shipping Fee

We offer a flat shipping rate of €40 per order.

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.

Shipping Carriers

To ensure reliable and secure international delivery, we primarily ship orders using DHL Express.

In certain cases, alternative carriers may be used depending on the destination or logistics availability.

Shipping Times

Estimated delivery times after shipment are as follows:

France (Mainland): 2–7 business days

Europe (excluding France): 5–10 business days

International (outside Europe): 7–20 business days

Delivery times are estimates and may vary depending on customs clearance, destination country logistics, and courier operations.

Shipping Coverage

We ship to mainland France, EU countries, the mainland United States, and most international destinations.

However, our standard shipping service does not include remote areas, overseas territories, or islands outside mainland regions, including but not limited to:

  • French overseas territories and islands

  • Remote islands outside mainland Europe

  • U.S. non-mainland states and territories, including Alaska, Hawaii, Puerto Rico, Guam, and other U.S. island territories

  • Locations where standard courier services cannot deliver

If you are unsure whether your location is eligible for delivery, please contact us before placing your order.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track the status of your shipment via our Order Tracking page.

If you require assistance, please contact our customer support team and provide your order number so we can help you check the delivery status.

Customs Duties & Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, and other applicable fees may be charged by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We recommend checking with your local customs authority for information regarding possible charges.

Delivery Delays

While we work with reliable carriers such as DHL, Pisces Racing cannot be held responsible for delays caused by:

  • Customs inspections or clearance procedures

  • Courier service disruptions

  • Weather conditions or transportation delays

  • Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

Peak Season Delays

During peak shopping periods (such as holidays, major sales events, or high-demand seasons), production and shipping times may be slightly longer than usual.

We always aim to fulfill orders as quickly as possible and will notify customers if significant delays occur.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

We recommend reporting any issue within 7 days of the delivery date or expected delivery date.

Our team will work with the shipping carrier to investigate the issue and assist in resolving the matter.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Pisces Racing cannot be held responsible for delays or delivery failures caused by incorrect or incomplete addresses.

Address Change Deadline

If you need to modify your shipping address after placing an order, please contact us within 24 hours of purchase.

We will attempt to update the address before the order is shipped. Once the order has been dispatched, address changes may no longer be possible.

Refused Deliveries

If a customer refuses delivery of an order, including refusal due to unpaid customs duties or import taxes, the shipment may be returned to us by the carrier.

In such cases, the order will not be eligible for a refund.

Customers are responsible for accepting the delivery and paying any applicable customs duties or import taxes required by the destination country.

Shipping fees are non-refundable.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our support team.

When contacting us, please include your order number so we can assist you more efficiently.